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Telemedicine - Facts and Figures

Written by Rohit Malhotra on November 11th, 2019

Telemedicine is a rapidly evolving field, so we thought it would be helpful to provide a few facts and figures around the adoption, regulation, and use cases for telemedicine. At HeyDoctor our goal has always been to improve access to high quality and affordable healthcare for all Americans, and the thoughtful use of telemedicine can help many more Americans get treated for common medical needs using the devices we all carry.

10 Stats about Telemedicine

  1. 49 States and the District of Columbia (D.C.) have a definition for either telehealth, telemedicine or both in state regulations. Center for Connected Health Policy
  2. 11 states provide Medicaid reimbursement for telemedicine or telehealth visits using store & forward telemedicine. Center for Connected Health Policy
  3. All 50 states and D.C. provide Medicaid reimbursement for live video telemedicine. Center for Connected Health Policy
  4. Telehealth is growing fast - a study of insurance claims filed for alternative settings of care found claims for telehealth rocketed up 53% from 2016 to 2017. That growth greatly outpaced other places studied—14% at urgent care centers, 7% at retail clinics, and 6% at ambulatory surgical centers (ASCs). American Medical Association
  5. As of 2017, 76% of U.S. hospitals connected patients and consulting practitioners at a distance through the use of video or other technology. American Hospital Association
  6. According to a survey of employers in 2017 - 78% of employers offered a telemedicine option for office visits and another 16% were planning or considering to by 2019. 22nd annual Best Practices in Health Care Employer Survey by Willis Towers Watson
  7. The American Medical Association conducted a physician survey in 2016 and found that 15.4% of physicians worked in practices that used telemedicine. Health Affairs December 2018
  8. Consumers are interested in using telemedicine - in a 2017 survey of over 5,000 patients across the country, 77% of respondents would consider seeing a provider virtually. Virtual Visits Consumer Choice Survey by the Advisory Board
  9. However more work needs to be done to provide patients with access to high quality telemedicine options - only 9.6% of consumers have used telehealth in lieu of a doctor's office, urgent care, or emergency room visit in the last 12 months. 2019 J.D. Power Telehealth Satisfaction Study
  10. Bonus fact: On HeyDoctor the cost for most services is only $20. Why is that important? The cost for most of our services is 25% less than the average out-of-pocket copay in 2017 ($27). “Tracking the rise in premium contributions and cost-sharing for families with large employer coverage.” By Matthew Rae, Rebecca Copeland and Cynthia Cox (August 14, 2019)

Do you have a fact or figure that you think we should include here? Send us a message at

The views expressed in this article intend to highlight alternative studies and induce conversation. They are the views of the author and do not necessarily represent the views of HeyDoctor, and are for informational purposes only, even if and to the extent that this article features the advice of physicians and medical practitioners. This article is not, nor is it intended to be, a substitute for professional medical advice, diagnosis, or treatment, and should never be relied upon for specific medical advice.

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